Case Study Spotlight – How a Global University System Transformed Its Exam Administration with Corpshore Solutions

Introduction
When a prominent global university system needed to modernize its exam administration across multiple campuses, they turned to Corpshore Solutions for an all-encompassing solution. Facing challenges with scalability, integrity, and cost-efficiency, this university required an approach that would allow them to administer exams securely and seamlessly, whether on-campus or remotely. In this case study, we’ll explore the challenges faced, the tailored solutions Corpshore provided, and the remarkable results achieved.

Challenge: Managing Large-Scale, Multi-Campus Exam Administration

The Problem:
The university system operates across several continents, with campuses in North America, Europe, and Asia. Previously, each campus managed exam administration independently, leading to inconsistent processes, high costs, and difficulties maintaining exam integrity in remote settings. The university needed:

• A standardized approach to exam proctoring and administration
• A secure way to monitor remote and in-person exams
• A cost-efficient model that could scale across all campuses

Key Metrics Pre-Corpshore:

• High Exam Fraud Rate: Remote exams had a 25% higher fraud rate than in-person exams.
• Inconsistent Processes: Each campus had its own methods, resulting in 45% higher administration costs and lower efficiency.
• Exam Participation Issues: Remote candidates often faced tech issues, with a 20% dropout rate due to lack of technical support.

Solution: Corpshore’s End-to-End Exam Administration and Proctoring

Corpshore implemented a comprehensive solution that addressed the university’s needs for scalability, consistency, and integrity across multiple campuses and countries. Here’s a breakdown of how Corpshore’s services solved the university’s challenges:

1. Standardized Exam Scheduling and Registration:
   Corpshore’s unified scheduling platform allowed candidates to register for exams, select time slots, and receive reminders. This system enabled centralized oversight and consistency across all locations, simplifying the process for administrators and students alike.
2. AI-Assisted Remote and Onsite Proctoring:
   Corpshore provided hybrid proctoring solutions with AI monitoring for remote exams and biometric checks for in-person exams. This combination ensured that both online and onsite exams met the same high standards of integrity.
3. 24/7 Technical Support for Candidates and Proctors:
   With around-the-clock support, Corpshore helped remote candidates resolve technical issues in real-time. This feature significantly reduced dropout rates and ensured that candidates worldwide had access to prompt assistance.
4. Post-Exam Analytics and Reporting:
   Corpshore’s analytics platform provided the university with real-time data on candidate performance, integrity metrics, and proctor efficiency. This data enabled administrators to identify trends, improve processes, and make informed decisions.

Key Metrics and Results Achieved

After implementing Corpshore’s solutions, the university system observed significant improvements in exam integrity, efficiency, and overall candidate experience. Here’s a snapshot of the metrics post-Corpshore:

• Reduction in Exam Fraud: AI-assisted proctoring and biometric verification reduced exam fraud by 70%, aligning remote exam integrity with in-person standards.
• 30% Cost Reduction: By standardizing processes and minimizing administrative redundancies, the university decreased exam administration costs by 30% across all campuses.
• 90% Technical Issue Resolution Rate: With 24/7 support, the university experienced a 20% reduction in candidate dropout rates and achieved a 90% resolution rate for technical issues within minutes.
• 95% Satisfaction Rate: Candidates reported high satisfaction with the ease of scheduling, the professionalism of proctors, and the seamless support experience.

Case Scenario: AI-Assisted Proctoring in Action

In a particularly high-stakes exam for engineering students, Corpshore’s AI-assisted proctoring flagged a candidate exhibiting suspicious behavior, such as frequent glances off-screen and repeated muttering. The proctor received an instant alert and was able to intervene discreetly, ensuring a fair exam environment.

• Detection Rate: AI monitoring flagged suspicious behavior with 90% accuracy, allowing the proctor to respond within 10 seconds.
• Improvement in Exam Integrity: This proactive approach resulted in a 25% improvement in integrity metrics for high-stakes exams compared to previous semesters.

Case Scenario: Real-Time Analytics for Post-Exam Insights

Following each exam period, Corpshore’s analytics tool generated detailed reports on candidate performance, exam integrity, and proctor performance. These insights were invaluable for the university’s academic departments, allowing them to adjust exam formats, identify high-risk areas, and optimize future exams.

• Efficiency in Reporting: Corpshore’s analytics reduced the time spent on post-exam reporting by 50%, enabling faster and more informed decision-making.
• Improved Candidate Experience: The data-driven insights helped the university make targeted adjustments to their exams, resulting in a 15% increase in candidate satisfaction over the previous semester.

The Long-Term Impact

Corpshore’s partnership with the university led to lasting improvements in exam administration. The university’s campuses, once operating independently, now enjoy a cohesive, standardized approach that supports both local and remote students seamlessly. Additionally, Corpshore’s scalable model allows the university to adjust its services based on candidate volume and specific exam requirements, making it easier to accommodate fluctuating demand.

Ongoing Benefits:

• Global Consistency: Exam processes are consistent across all campuses, ensuring a fair experience for students regardless of location.
• Enhanced Reputation: With improved exam security and a seamless candidate experience, the university has positioned itself as a leader in secure, accessible online education.
• Increased Enrollment: The ease and flexibility of remote exams have attracted more students to online programs, leading to a 10% enrollment increase.

Conclusion
By partnering with Corpshore Solutions, this global university system transformed its exam administration processes, achieving new standards of efficiency, security, and candidate satisfaction. From standardized scheduling and biometric authentication to real-time analytics, Corpshore’s end-to-end approach empowers institutions to deliver high-quality exams with minimal administrative burden.